Service Desk Technician – Bilingual Spanish/English

This is a fully remote position, open to applicants in United States.

📋 Description

• Offers assistance through phone, email, and chat to the employees of corporate clients

• Aids users in resolving issues related to Outlook and provides support for Microsoft Operating Systems

• Manages 50-60 inquiries per day effectively

• Utilizes the Active Directory database to reset network passwords

• Delivers technical support for VPN connectivity challenges

• Diagnoses remote access connectivity issues

⛳️ Requirements

• Minimum of 1 year experience in a call center or service desk setting

• Familiarity with various PC hardware and software applications

• Proficient in using Microsoft Office applications

• Capability to follow through on tasks, projects, and troubleshooting with minimal oversight

• Excellent technical and client interaction abilities

• Trade School Certificate or Associate Degree in a related field

🏝️ Benefits

• 401(k) matching

• Flexible work hours

• Paid time off