Service Desk Engineer II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary point of contact throughout the lifecycle of assigned projects for both external clients and internal team members.

• Organize and coordinate onsite and remote resources for site assessments, scheduled migrations, and project-related tasks.

• Develop and maintain project plans tailored to the specific type of project.

• Oversee and update Salesforce and/or NetSuite systems for service project deliverables.

• Issue and monitor subcontractor purchase orders and invoices.

• Arrange and manage third-party vendors to fulfill assigned project or client requirements.

• Schedule and conduct managed services client onboarding training.

• Carry out final quality-control checks on the managed services technology stack.

• Plan and execute 90-day service and business reviews with newly onboarded clients.

• Create and revise annual capital and operational budgets for managed services clients.

• Schedule and discuss annual capital and operational budgets with clients.

• Coordinate internal resources to gather quotes for technology refresh needs and client technology requests.

⛳️ Requirements

• Minimum of 2 years of experience in IT managed services/help desk, ideally within the hospitality sector.

• Proven experience in project management of diverse IT products and recurring services.

• Experience in managing third-party vendors, contractors, and timelines.

• Advanced computer skills and comprehensive knowledge of various operating systems, network administration, and service desk operations.

• Strong project management and leadership abilities for overseeing projects and the involved teams.

• Excellent written and verbal communication skills to liaise with team members and management and articulate technical issues.

• Strong analytical and problem-solving capabilities to address issues during project execution.

• Effective organization and time management skills to ensure projects remain on schedule and within budget.

• Exceptional resource planning and task scheduling abilities.

• Willingness to travel up to 20% of the time.

• Availability to be on call one week per month to support critical issues (6 pm – 6 am CT Monday to Friday, all day Saturday/Sunday).

🏝️ Benefits

• Medical and Prescription options.

• Dental, Orthodontics, and Vision Plans.

• Generous HSA company-funded options.

• Flexible Spending accounts.

• 100% Company paid premiums for Short Term Disability.

• Life and Accidental Death and Dismemberment insurance plan options.

• Supplemental Insurance Plan options.

• 401(k) Profit-Sharing Retirement plan.

• Flexible Paid Time Off after 60 days of employment.

• Paid Holidays, as per Employee Handbook.

• A great workplace culture that reflects our values.