Service Desk Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Identify and address intricate issues reported by users.

• Ensure user and system availability through efficient remote troubleshooting.

• Oversee multiple client accounts simultaneously.

• Guarantee that support tickets are resolved in line with Service Level Agreements.

• Configure hardware and software according to customer requirements.

• Provide assistance for reported issues with desktop computers, laptops, peripherals, and mobile devices.

⛳️ Requirements

• A minimum of 15 years of formal education - Graduate or Post Graduate in Commerce.

• Professional experience ranging from 2 to 3 years.

• Experience with remote access systems is essential.

• Capability to manage multiple client accounts.

• Familiarity with any ticketing tool, such as Service First.

• Technical Skills: Upgrading, supporting, and troubleshooting Windows 10, Microsoft Office 2016, and any other approved desktop applications.

• Understanding the operational intricacies of FAI's current IT infrastructure.

🏝️ Benefits

• FAI is dedicated to fostering an environment that respects, supports, and inspires all individuals.

• We maintain a non-discriminatory stance based on color, religion, sex, gender identity, sexual orientation, and age.

• At FAI, we embrace diversity and believe that an inclusive workforce enriches employees, the organization, and our community.

• We are an Equal Opportunity Employer.