Service Desk Analyst

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Respond to incoming calls while providing prompt, friendly, and professional assistance.

• Diagnose and resolve issues independently or work alongside internal teams to facilitate solutions.

• Keep customers updated with clear, confident, and timely information.

• Record, prioritize, and manage tickets in ConnectWise, taking full responsibility until resolution.

• Collaborate closely within a supportive, close-knit team that values accountability, teamwork, and doing things correctly the first time.

⛳️ Requirements

• A mature mindset with a strong sense of ownership and follow-through.

• A team-oriented attitude and a high degree of accountability.

• Excellent communication skills paired with a practical, solutions-oriented approach.

• A genuine enthusiasm for customer service and a desire to assist others.

• An eagerness to learn, develop, and enhance your skills — we will support you every step of the way.

• Basic IT skills are preferred, with ITIL knowledge or IT certifications being advantageous but not mandatory.

🏝️ Benefits

• Hybrid working arrangements (for most roles) with designated team anchor days to foster collaboration.

• Comprehensive training and development opportunities that promote continuous growth as part of your career journey.

• Significant discounts and benefits to help you maximize your financial resources.

• The option to choose your IT equipment to enhance your success, along with access to cost-price technology for personal use.

• Engaging team events to celebrate achievements and build connections with colleagues outside of work.