Service Designer – Public

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide comprehensive, efficient, and consistent service experiences from start to finish.

• Promote needs-based design, design research, design thinking, and service design methodologies.

• Mentor and guide others in the principles of needs-based design, research, design thinking, and service design.

• Oversee, coach, and develop a small team of staff members.

• Manage employee performance and support their career progression.

• Develop outstanding digital services within the Experience Design domain.

• Collaborate with researchers and broader teams to develop experience maps and service blueprints.

• Design, lead, and facilitate workshops to achieve desired outcomes.

• Provide insight into and shape the future of the end-to-end service experience.

⛳️ Requirements

• Ensure clear visibility of the complete service experience.

• Contribute to and influence the future direction of the service experience.

• Familiarity with various strategic models and the capability to apply them effectively.

• Understanding of business analysis to articulate problem statements.

• Knowledge in needs-based design, design research, design thinking, and service design principles.

• Capability to coach and assist junior team members.

• Ability to collaborate with researchers and broader teams to produce experience maps and service blueprints.

• Knowledge of diverse research and design methodologies and approaches.

• Proficiency in designing, leading, and facilitating workshops using various techniques.

• Strong communication skills at all levels.

• Excellent commercial insight.

• Understanding of stakeholder management and the identification, facilitation, and mapping of landscapes.

• Proven ability to manage, coach, and develop senior team members and the broader community.

• Desirable: experience in a full-service digital agency environment.

• Desirable: familiarity with Agile delivery methodologies.

🏝️ Benefits

• People-first culture.

• Support for growth and career development.

• A diverse, inclusive, and collaborative work environment.

• Recruitment accommodations and adjustments tailored to individual candidate needs.