Service Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the design lead with planning and executing research initiatives.

• Take ownership of outreach and recruitment for grant recipients for interviews, usability testing, and related research activities.

• Leverage AI to enhance research processes and establish best practices and standards.

• Collaborate with the design lead to map current grant reporting workflows, pinpointing pain points and opportunities to alleviate burdens.

• Compile research findings for product and engineering teams to guide priorities and critical decisions.

• Conduct discovery and validation activities concurrently with delivery, while adapting to evolving priorities.

• Foster strong relationships with existing clients and other program offices within ACF.

• Facilitate client discussions, guiding various perspectives towards a unified direction.

• Document processes and results for client-facing communications.

• Maintain internal design artifacts and the research repository.

• Contribute to wireframing and prototyping as necessary.

• Perform content design tasks as required.

• Utilize AI to develop research workflows and repositories.

⛳️ Requirements

• 2–5 years of hands-on experience in service design and/or UX research.

• Strong skills in client management and communication.

• Experience collaborating within cross-functional teams.

• Capability to obtain and retain a federal public trust clearance.

• Resided in the U.S. for 3 out of the last 5 years.

• Experience in designing digital forms and the associated workflows (preferred).

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.

• Flexible work arrangements.