Service Design and Delivery Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Coordinate cross-functional teams to create comprehensive enterprise services

• Drive the development of end-to-end value streams and future-state service designs

• Collaborate with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners

• Create service blueprints, customer journeys, workflows, and operating models

• Discover opportunities for standardization, digitization, automation, and AI integration

• Formulate service roadmaps and maturity plans

• Ensure consistent application of enterprise alignment, governance, and design standards

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, IT, Design, or a related field

• Over 12 years of experience in enterprise service design, digital transformation, customer experience, or process design

• Proficiency in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models

• Familiarity with ServiceNow, ITIL, Agile, or enterprise service management is preferred

• Demonstrated ability to coordinate cross-functional teams and influence senior stakeholders

• Experience in advancing standardization, digitization, automation, and AI-enabled services

• Background in road mapping, facilitation, stakeholder alignment, and executive communication

• U.S. citizenship is mandatory

• Security clearance is not a requirement

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability

• Long-term disability

• 401(k) match

• Flexible spending accounts

• Flexible work schedules

• Employee assistance program

• Employee Scholar Program

• Parental leave

• Paid time off

• Holidays

• Annual short-term and/or long-term incentive compensation programs may be available