Service Design and Delivery Lead

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Lead cross-functional teams to create comprehensive enterprise services.

• Support the development of complete value streams and future service designs.

• Collaborate with Global Process Owners, Employee Experience teams, Product Teams, Enterprise Architecture, and Service Owners.

• Create service blueprints, customer journey maps, workflows, and operational models.

• Discover opportunities for standardization, digitization, automation, and AI integration.

• Develop service roadmaps and plans for maturity.

• Ensure alignment with enterprise goals, governance, and uniform application of design standards.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, IT, Design, or a related discipline.

• Over 12 years of experience in enterprise service design, digital transformation, customer experience, or process design.

• Proficient in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.

• Demonstrated ability to coordinate cross-functional teams and influence senior stakeholders.

• Experience in driving standardization, digitization, automation, and AI-enabled services.

• Strong competencies in road mapping, facilitation, stakeholder alignment, and executive communication.

• Familiarity with ServiceNow, ITIL, Agile, or enterprise service management is preferred.

• U.S. citizenship is required.

• Capability to access necessary systems as authorized.

🏝️ Benefits

• Competitive compensation, healthcare, wellness, retirement, and work/life benefits.

• Parental leave (including paternal leave).

• Flexible work schedules.

• Recognition awards for achievements.

• Educational support.

• Backup care for children and adults.

• Medical, dental, and vision insurance.

• Life insurance coverage.

• Short-term disability insurance.

• Long-term disability insurance.

• 401(k) matching contributions.

• Flexible spending accounts.

• Employee assistance programs.

• Employee Scholar Program.

• Paid time off.

• Observance of holidays.

• Opportunities for annual short-term and/or long-term incentive compensation programs may be available.