Service Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily service delivery for one or more health system partnerships.

• Convert client priorities into actionable operational strategies.

• Coordinate teams across various functions and provide insights driven by data.

• Create and present executive-level updates, performance insights, and strategic recommendations.

• Transform R1 strategy and operational insights into effective best practices.

• Direct analytics focused on performance, trends, risks, obstacles, and actionable opportunities.

• Communicate metric performance and its underlying drivers to facilitate action planning and ongoing improvement.

• Align stakeholders, foster cross-functional collaborations, and promote shared objectives across hospital systems.

• Identify and prioritize projects aimed at enhancing operational performance and client results.

• Collaborate with internal R1 customer operations teams to synchronize goals, evaluate performance, and create remediation strategies.

• Work alongside R1 functional leaders on operational decisions for assigned hospital partnerships.

• Concentrate on the development, performance, and growth of the Revenue Cycle Team.

• Carry out additional duties and responsibilities as designated.

⛳️ Requirements

• A bachelor's degree; equivalent experience may be considered as a substitute for a degree.

• A minimum of 5 years of relevant experience.

• At least 3 years of experience in a managerial capacity.

• Extensive background in Revenue Cycle Management or Epic consulting.

• Strategic leadership with a focus on service delivery.

• Capability to integrate client requirements with operational capabilities.

• Proficiency in developing presentations suitable for executives.

• Skilled in leading analytics and conveying performance trends, risks, challenges, and opportunities.

• Ability to align stakeholders and cultivate cross-functional partnerships.

• Experience in enhancing operational performance, client outcomes, and driving continuous improvement.

🏝️ Benefits

• Annual bonus plan with a target of 10.00%.

• Comprehensive benefits package.

• Opportunities for continuous learning and collaboration across teams.

• Career development and chances to explore new career avenues.

• Meaningful contributions to community initiatives.

• Community support and giving opportunities.