Service Delivery Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Accountable for the strategic direction, operational excellence, Profit and Loss management, and ongoing enhancement of the hospital’s Unify telephony system.

• Ensure dependable, secure, and high-quality voice communication that directly supports patient care, clinical coordination, and hospital operations.

• Supervise all facets of service delivery, encompassing design, implementation, incident response, maintenance, vendor management, and system lifecycle planning.

⛳️ Requirements

• Bachelor’s degree in information technology, Computer Science, Telecommunications, or a related field (master’s degree is preferred).

• Over 8 years of experience in enterprise telephony or unified communications.

• A minimum of 3 years in a leadership or service delivery management role.

• Strong expertise with Unify voice systems (OpenScape Portfolio, OSV, OSCC, SBC, UC, MS, DLS, etc.).

• Experience in hospital or healthcare IT settings is highly desirable.

• Demonstrated success in managing teams and vendor relationships within complex, 24/7 mission-critical operations.

• Optional: PMP Certification.

• ITIL v4 Certification.

• Contact Center Expert.

• Financial Management skills.

• Contract Management experience.

🏝️ Benefits

• Affordable Medical.

• Dental.

• Vision.

• Life and Disability Insurance.

• Matching 401(k) plan.

• Paid time off (holiday, vacation, and sick leave).

• Employee Assistance Program.

• Reward and Recognition Programs.

• Comprehensive benefits package.