Service Delivery, Care Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the scheduling and provision of home care services in accordance with client care plans.

• Act as the main point of contact for clients, their families, and support workers.

• Pair clients with appropriate caregivers and adjust schedules as necessary.

• Handle the coordination of service delivery and scheduling.

• Conduct data entry and compliance checks for client and service documentation.

• Assist with content updates and marketing initiatives.

• Follow up on client feedback and aid in resolving service-related issues.

• Keep client records, care plans, and documentation up to date.

• Work in collaboration with the care team to ensure adherence to service standards, safety protocols, and regulatory compliance.

• Provide updates regarding invoices and accounts receivable.

• Support the onboarding and orientation process for caregivers and staff.

• Aid in internal reporting, documentation, and compliance activities.

• Identify opportunities for enhancing operational efficiency and client satisfaction.

• Carry out additional tasks as assigned by the supervisor or director.

⛳️ Requirements

• Candidate must be based in the Philippines.

• Prior experience in care coordination, service delivery, scheduling, or administrative support within the aged care, disability, or community services sectors.

• Strong computer skills and a willingness to learn new technologies.

• Excellent organizational and time management abilities, with the capacity to juggle multiple priorities.

• Outstanding communication and interpersonal skills, with a focus on client satisfaction.

• Proficient in scheduling software, CRM systems, and Microsoft Office applications.

• High level of attention to detail, accuracy, and management of documentation.

• Capability to work autonomously while collaborating with a broader support team.

• Understanding of care compliance standards and client confidentiality obligations.

• Empathetic and professional demeanor when interacting with clients and caregivers.

• Problem-solving orientation with a proactive stance towards challenges.

• Genuine enthusiasm for enhancing lives through exceptional service delivery.

• Ability to disclose any ongoing roles or client engagements.

• Capability to represent this role on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Flexible time management as an independent contractor, while ensuring alignment with Australian business hours.

• Training available for the right candidate.