Service Delivery Automation Analyst

This is a fully remote position, open to applicants in Europe.

📋 Description

• Map payroll processes comprehensively, covering system flows, validations, calculations, reconciliations, reporting, deadlines, country-specific regulations, and exceptions.

• Recognize repetitive tasks, manual checks, recurring issues, impacts on customers and Team Members, risks, implementation efforts, and applicability across countries.

• Eliminate unnecessary steps in processes to prevent missing information, avoidable requests, and payroll errors.

• Convert payroll policies and requirements into documented, version-controlled rules that include effective dates and necessary data.

• Utilize LLMs to interpret requests, extract information from documents and emails, and appropriately route cases.

• Establish validation checks for AI-generated outputs before their impact on payroll.

• Develop, connect, and sustain workflows utilizing n8n, Alteryx, LLM tools, service platforms, payroll systems, databases, APIs, and internal tools.

• Choose between rule-based logic, workflow automation, AI, or human review based on the task at hand.

• Implement audit trails, error handling, alerts, exception queues, and approval controls.

• Prototype and test automation solutions against actual payroll scenarios, unusual cases, and exceptions.

• Conduct shadow testing and parallel runs prior to live payroll adjustments.

• Automate the sharing of information, payroll-input checks, identification of pay-impact exceptions, and reconciliation between payroll and invoices.

• Monitor performance, troubleshoot issues, measure improvements, and refine or discontinue solutions post-launch.

• Collaborate with Product, Engineering, and Data teams on platform-level solutions, translating operational insights into actionable requirements and examples.

• Apply standards of privacy, security, and responsible AI to sensitive payroll information, escalating uncertain or compliance-sensitive cases.

⛳️ Requirements

• Must be currently located within the EMEA region.

• Over 3 years of pertinent experience in operations automation, process improvement, business or process analysis, payroll operations, internal tools, or a related field.

• Experience in building workflows into production using tools like n8n, Alteryx, Make, Zapier, Power Automate, or similar.

• Proven experience in monitoring and maintaining production automations following their launch.

• Experience with LLMs for transforming unstructured text or documents into actionable data.

• Familiarity with APIs, webhooks, and system integrations.

• Proficient in SQL and data analysis, including the investigation, combination, and validation of information from various sources.

• Capability to convert inconsistent inputs, unusual cases, and complex requirements into clear rules and data necessities.

• Understanding of checks, controls, discrepancy investigations, and accuracy requirements that influence payroll.

• Ability to convey technical concepts clearly to non-technical colleagues.

• Proficient in managing projects throughout implementation, testing, launch, monitoring, and maintenance stages.

• Authorization to work in your current location.

• Experience in multi-country payroll, Employer of Record services, finance operations, or HR operations is advantageous.

• Familiarity with gross-to-net calculations, payroll cut-offs, statutory deductions, taxable benefits, expense taxability, and reconciliation is beneficial.

• Experience in validating or reconciling payroll or financial data is advantageous.

• Familiarity with Zendesk or other customer service platforms is a plus.

• Hands-on experience with n8n or Alteryx is advantageous.

• Experience in prompt design, AI agents, or RAG workflows is beneficial.

• JavaScript or Python skills are advantageous.

• Experience in measuring operational improvements using metrics such as accuracy, processing time, service levels, or error rates is beneficial.

🏝️ Benefits

• Fully remote work from home.

• Flexibility to work from anywhere, contingent upon authorization to work in your current location.

• 40 days off annually, inclusive of holidays and vacation, or more as required by local regulations.

• Access to Plumm mental well-being service.

• Monthly well-being allowance in the ThanksBen wallet.

• A minimum of three months’ paid parental leave for all new parents.

• Job protection for up to 12 months or as required in local jurisdictions.

• Stipend for laptop and home office equipment.

• Asynchronous and collaborative work environment.

• Inclusive and global workplace culture.

• Reasonable accommodations provided throughout the recruitment process.