Service Coordinator I

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate, identify, secure, and oversee services for program participants tailored to their individual needs.

• Address participant requirements through a variety of communication channels.

• Adhere to compliance standards and necessary timelines for assessments, service plans, visits, communications, and incident reporting.

• Record each visit and interaction in the mandated systems using thorough, person-centered documentation.

• Offer training and assistance to participants and consumer employees handling direct care services.

• Manage and utilize internal databases to monitor participant information and interactions.

• Assist participants in acquiring accessibility modifications, specialized medical devices, non-medical transportation, and additional services.

• Exhibit company values in all interactions and responsibilities.

• Travel within Cumberland and Dauphin counties and the surrounding areas.

⛳️ Requirements

• Bachelor’s degree is required (preferably in social work, psychology, or related fields).

• Alternatively, a minimum of three years of experience in a social service or healthcare-related environment is necessary.

• Experience working with individuals with disabilities or seniors is preferred.

• At least one year of experience in LTSS, Service Coordination, or Case Management is preferred.

• Strong communication skills, customer focus, integrity, job proficiency, dependability, problem-solving abilities, interpersonal skills, productivity, quality orientation, self-development, and teamwork are essential.

• Proficiency in computer systems and technology pertinent to the position is required.

• Capability to perform reaching, stretching, stooping, sitting, walking, and standing.

• Ability to lift up to 20 pounds independently.

• A valid driver’s license and reliable transportation are required.

• Willingness to travel throughout Cumberland and Dauphin counties and nearby areas.

🏝️ Benefits

• Sign-on bonus available.

• Comprehensive benefits package.

• Opportunities for professional development.

• Continuous learning and career advancement opportunities.

• A supportive, collaborative, and inclusive work environment.