Service Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise service delivery across multiple regions by scheduling technicians, managing requests, and coordinating with clients, vendors, and teams.

• Organize and schedule field technicians according to priority, location, and availability.

• Oversee service tickets to ensure the timely completion of work orders.

• Collaborate with customers, vendors, subcontractors, and internal teams.

• Manage technician schedules, job updates, and service documentation.

• Monitor service performance and ensure compliance with SLAs.

• Generate reports, forecasts, and operational updates.

• Assist with invoicing and the closure of work orders.

• Address service issues and facilitate the resolution of scheduling conflicts.

• Keep accurate records across service management platforms.

• Promote continuous improvement initiatives within service operations.

⛳️ Requirements

• 1-2 years of experience in service coordination, dispatch, project coordination, or a related field.

• Experience in scheduling and telephony is considered advantageous.

• Background in working with B2B clients.

• Basic knowledge of IT infrastructure and networking concepts.

• Familiarity with ticketing systems and service management platforms.

• Exceptional organizational and multitasking abilities.

• Outstanding communication and customer service skills.

• Capability to handle multiple priorities in a fast-paced environment.

• Experience in coordinating and scheduling field technicians, vendors, or subcontractors.

• Proficiency in Microsoft Office applications.

• Familiarity with telephony, access control, CCTV, or physical security environments is a plus.

• ITIL or related service management certifications are favorable.

• Must be available to work Monday–Friday during either 8AM–5PM or 7AM–4PM CST (US).

🏝️ Benefits

• Day 1 HMO + 1 free dependent.

• Health and Wellness Reimbursement Benefits.

• Sunlife Group Insurance.

• Company Salary Loans.

• Government contributions.

• Assistance with government loan payments.

• 13th month pay.

• Night differentials pay.

• Holiday pay (for hours worked on holidays).

• Mandated Leaves.

• Work equipment provided.

• Continuous training.

• Personal and professional development opportunities.

• Competitive benefits.