Service Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage service delivery across multiple regions by organizing technician schedules, handling requests, and coordinating with clients, vendors, and teams.

• Schedule and arrange field technicians based on priority, location, and their availability.

• Oversee service tickets to ensure timely fulfillment of work orders.

• Collaborate with customers, vendors, subcontractors, and internal teams.

• Administer technician schedules, job updates, and service documentation.

• Monitor service performance and adherence to SLA requirements.

• Generate reports, forecasts, and operational updates.

• Assist with invoicing and the closure of work orders.

• Address service issues and facilitate the resolution of scheduling conflicts.

• Keep precise records across service management systems.

• Contribute to ongoing improvement initiatives within service operations.

⛳️ Requirements

• 1-2 years of experience in service coordination, dispatch, project coordination, or a comparable position.

• Experience in scheduling and telephony is an added advantage.

• Familiarity with B2B customer interactions.

• Basic knowledge of IT infrastructure and networking principles.

• Experience utilizing ticketing systems and service management platforms.

• Excellent organizational and multitasking capabilities.

• Strong communication and customer service skills.

• Proven ability to handle multiple priorities in a fast-paced setting.

• Experience in coordinating and scheduling field technicians, vendors, or subcontractors.

• Proficiency in Microsoft Office applications.

• Experience in telephony, access control, CCTV, or physical security environments is a plus.

• ITIL or similar service management certifications are advantageous.

🏝️ Benefits

• Day 1 HMO + 1 free dependent

• Health and Wellness Reimbursement Benefits

• Sunlife Group Insurance

• Company Salary Loans

• Government contributions

• Assistance with government loan payments

• 13th month pay

• Night differentials pay

• Holiday pay (for hours worked on holidays)

• Mandated Leaves

• Work equipment provided

• Continuous training

• Personal and professional development opportunities

• Competitive benefits