Service Contracts Manager

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Assess incoming service contract requests.

• Draft, revise, and manage Statements of Work (SOW) and associated service contracts.

• Generate SOWs, Service Orders, Change Orders, and Task Orders.

• Conduct quality assurance for outgoing service opportunities.

• Provide guidance and implement suitable contract pathways while maximizing financial, operational, legal, and business terms.

• Assist Sales by utilizing, maintaining, expanding, and training on contract vehicles and sales initiatives.

• Optimize system workflows to support field sales and scoping teams.

• Collaborate with partners, clients, and internal contract stakeholders.

• Maintain records, databases, contract vehicle repositories, and SharePoint sites related to contracts.

• Review, draft, negotiate, and oversee legally binding service contracts.

• Organize and prioritize a substantial volume of SOWs and associated deadlines.

• Influence purchasing decisions related to services through alternative business modeling and supplier analysis.

• Ensure precision, quality, consistent style, and adherence to contract compliance.

• Oversee the SOW signature process.

• Educate, report on, and promote the expansion of service contract vehicles.

• Empower field sales teams in utilizing contract vehicles.

• Provide mentorship, peer review, guidance, and training.

• Verify the accuracy of contract vehicle quotes prior to service purchases.

• Coordinate the storage of documentation and reference materials in CRM and client project repositories.

• Gather contract information for legal contract modifications.

• Foster alliance partnerships and maintain industry knowledge.

• Serve as a liaison between internal and external contract stakeholders.

• Complete other assigned tasks and adhere to policies and standards.

⛳️ Requirements

• Bachelor's Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law, or a related discipline.

• 4–7 years of cumulative relevant work experience.

• At least 1–2 years of experience in contracts, supply chain, procurement, supplier management, and/or asset management.

• 5 years of professional work experience directly related to this role.

• Previous experience with Client Relationship Management software is essential.

• Proficiency in Microsoft Office Suite, SmartDocs, SharePoint, Adobe, and DocuSign.

• Capability to function in a sales partnership environment.

• Willingness to travel occasionally for on-site meetings/events.

• Outstanding written and verbal communication skills in English.

• Experience in the cybersecurity or MSSP industry is preferred.

• Familiarity with Salesforce.com is preferred.

🏝️ Benefits

• Work/life balance.

• Professional training resources.

• Volunteer opportunities through “Optiv Chips In.”

• The necessary tools and technology to work effectively from home (where applicable).

• Employee Resource Groups that promote Optiv's inclusive values.

• Opportunities for creative problem-solving and the chance to engage with unique, complex projects.