This is a fully remote position, open to applicants in Arizona, +23 more states.

📋 Description

• Investigate, assess, and finalize mechanical breakdown claims with low exposure and complexity under direct supervision.

• Adhere to established procedures to manage claims efficiently while providing a customer-focused claims service.

• Identify causes of failures and analyze contract language to determine applicable coverage.

• Offer technical assistance to external sales personnel.

• Engage with service shops, dealership staff, and claimants to collect information and resolve claims.

• Handle incoming calls related to mechanical breakdown claims.

• Establish contractual coverage and identify the best replacement or repair options.

• Negotiate costs and labor hours to ensure timely resolution of claims.

• Communicate proactively, address inquiries, and adhere to customer protocols.

⛳️ Requirements

• High School Diploma or Equivalent with 2+ years of experience in the automotive repair sector, or a Bachelor’s Degree with 1+ year of experience in the automotive repair field, or completion of a Zurich approved Apprenticeship program along with an Associate Degree and 1+ year of experience in automotive repair.

• Experience in customer service.

• Proficiency in Microsoft Office.

• Background in the auto industry, including service repair, automotive technology, parts department, machinist, powersports technician, service management, or service advising.

• Excellent communication and negotiation abilities.

• Capability to manage multiple tasks simultaneously.

• Strong organizational and time management skills.

• Experience in collaboration and working across different teams.

• ASE certification.

• Must be legally authorized to work in the United States; employment sponsorship is not available.