Service Assurance Technician

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Deliver break/fix support across GTT's worldwide network.

• Take ownership of incidents and drive them to successful resolution.

• Conduct technical validation, troubleshooting, and manage escalations.

• Collaborate closely with customers, vendors, and internal teams to resolve service-related issues.

• Configure network devices and assist with service migrations.

• Proactively identify recurring issues and implement preventative measures.

• Maintain precise documentation and effective customer communications.

• Ensure adherence to operational procedures and best practices.

⛳️ Requirements

• Over 2 years of experience in a Telco, Service Provider, or comparable setting.

• Proficient troubleshooting and fault-diagnosis capabilities.

• Solid understanding of BGP, OSPF, ISIS, and EIGRP protocols.

• Familiarity with Layer 2 technologies, including VLANs, STP, and LACP.

• Knowledge of MPLS, L2VPN, and L3VPN services.

• Excellent communication, customer service, and problem-solving abilities.

• Experience with Cisco IOS and hardware (preferred).

• Experience with Juniper JUNOS (preferred).

• Relevant certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA (preferred).

• Experience with SD-WAN, Security, and SASE technologies (preferred).

• Background in a NOC or Service Operations environment (preferred).

• Willingness to work extended business hours.

🏝️ Benefits

• Remote working model.

• Adaptive mindset: A fast-paced, start-up-style environment that promotes learning and innovation.

• Collective impact: Close collaboration with product, engineering, and operations teams.

• Customer ownership: Providing stable, secure network platforms that customers rely on.

• Commitment to inclusion, fairness, and equal opportunity.