Service Associate – Series 7, 63 Required

This is a fully remote position, open to applicants in Florida.

📋 Description

• Address issues related to accounts through incoming phone calls.

• Deliver client assistance via both incoming and outgoing phone calls as well as electronic communications.

• Work in conjunction with home office departments to resolve client account challenges.

• Reach out to clients regarding account matters and follow-up items proactively.

• Execute trades as directed by clients, including mutual funds, fixed income, and stocks.

• Handle ACH transfers, wire transactions, and journal requests efficiently.

• Oversee trust, estate, and entity accounts.

• Adhere to Raymond James’ Code of Business Conduct & Ethics.

• Support clients with account updates, complex trades, and withdrawal requests.

• Communicate with clients about rejected documents, document due requests, AML inquiries, and related issues.

• Monitor and respond to departmental inbox alerts from the back office.

• Review and process account terminations in a timely manner.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of three (3) years’ experience in the financial services sector, ideally with relevant service experience.

• SIE is required unless an exemption or grandfathering applies.

• Series 7 and 63 licenses are mandatory.

• Familiarity with best practices in call center operations.

• Understanding of various account types and general industry operations.

• Knowledge of securities trading processes.

• Awareness of inheritance case processing procedures.

• Strong organizational and time management skills to prioritize tasks, manage multiple responsibilities, and meet deadlines.

• Proficient in operating standard office equipment and utilizing necessary software applications.

• Attention to detail to maintain quality standards while ensuring workflow is not disrupted.

• Follow-up skills to guarantee task resolution and completion.

• Ability to deliver exceptional customer service in a calm, courteous, and professional manner.

• Capacity to build and maintain effective working relationships across all levels of the organization.

• Skill in organizing, managing, and tracking multiple detailed tasks and assignments with frequently shifting priorities.

• Proficient oral and written communication abilities.

• Ability to perform under stress and pressure, especially when managing high workloads and tight deadlines.

• Capability to work both independently and collaboratively within a team setting.

🏝️ Benefits

• Benefits package may include medical, dental, and vision coverage.

• Life insurance options.

• Critical illness and accident insurance.

• Disability benefits available.

• Retirement savings plans.

• Paid leave, encompassing vacation, holidays, and sick time.

• Parental leave policies.

• Flexible remote work arrangements.

• Travel requirements are less than 25%.