Service Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the design of services related to sales, pre-sales, bidding opportunities, service implementation, and service prospects.

• Serve as the primary liaison for service design and architecture between clients and Telefónica Tech.

• Collaborate with service delivery and project teams on new initiatives and services, offering expertise on service architecture and delivery processes.

• Act as a subject matter expert in technical areas, ITIL practices, and associated business functions.

• Support, develop, and enhance enterprise IT services for Telefónica Tech in the policing sector.

• Lead the design and execution of managed service operations and project delivery initiatives.

• Create IT lifecycle management, service designs, strategies, processes, procedures, operational runbooks, and guidelines.

• Establish key IT service roles and processes that connect customers with internal and external IT providers.

• Coordinate with program, project, and transition management to strategize and oversee the transfer of ICT services to new service designs.

• Set standards for Telefónica Tech IT teams to implement ITIL-based service management practices.

• Support foundational IT frameworks including Agile, DevOps, ITIL, SFIA, and TOGAF.

⛳️ Requirements

• Prior experience in a Service Architect position.

• Proven experience in designing, implementing, and delivering enterprise-level IT Managed Services.

• Possession of an ITIL qualification.

• Experience in Service Architecture within the policing sector.

• Familiarity with managing ITIL processes across service towers and third-party providers (SIAM).

• Experience at a senior management level in a large, complex, client-facing organization.

• Demonstrated ability to develop and execute IT strategies that drive transformational change and efficiency.

• Advanced academic qualifications, ideally at the degree level or equivalent.

• Established commercial awareness.

• Solid understanding of relevant functional systems.

• Experience in engaging with and influencing multi-tier management.

• Relevant professional experience in Atlassian platform architecture, administration, and development within a medium to large enterprise environment.

• Proven expertise in configuring, integrating, automating, and governing Jira and Confluence.

• Must possess or be eligible to obtain UK Security Check (SC) Clearance; this is essential for the role.

• Atlassian Certified Professional certifications are a plus.

• ITIL Foundation certification is desirable.

• Certifications in security or cloud platforms are advantageous.

🏝️ Benefits

• Opportunity for remote work.

• Commitment to an inclusive culture and equity.

• Accessible hiring processes.

• Employee Resource Groups, including TogetHer (Women's network), Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.