Service Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming calls and assess customer requirements.

• Utilize trade expertise to estimate job scopes and decide between half-day or full-day bookings.

• Clarify flat-rate pricing and address inquiries regarding costs and availability.

• Collect card-on-file information and coordinate technician scheduling.

• Conduct outbound follow-up calls.

• Respond to text messages.

• Maintain the cleanliness of the CRM system.

• Assist in keeping service procedures current.

• Provide coverage for additional weekday shifts for the full-time Service Advisor during their absences due to vacations and sick days.

⛳️ Requirements

• Practical trade experience or background in selling or estimating within the trades (such as handyman, renovation, carpentry, painting, or related fields).

• Solid understanding of general construction, specifically in areas like drywall, siding, trim, and caulking.

• Experience in phone-based sales or customer service, demonstrating a history of securing commitments and managing objections.

• Effective, confident communicator with proficiency in English.

• Familiarity with Google Workspace, CRM software, and online payment platforms.

• Availability on Saturdays and Sundays from 8:30 AM to 5 PM.

• Willingness to take on extra weekday shifts for coverage during vacations and sick leave.

• Interest in transitioning to full-time hours in the upcoming year.

• Must possess a personal laptop, reliable internet access, and a quiet environment for phone calls.

• A good understanding of Lower Mainland neighborhoods and local home styles is advantageous.

• Candidates must be legally authorized to work in Canada.

• A criminal record check will be required.

🏝️ Benefits

• Opportunity to work remotely.

• Use your personal laptop with a provided headset.

• Monthly allowance for internet and laptop usage.

• Regular weekly hours.

• Additional paid shifts when filling in for the full-time Service Advisor.

• Comprehensive training alongside the full-time Service Advisor.

• Continuous sales coaching.

• Potential for growth into full-time hours next year.

• Option to take on extra weekday shifts for vacation and sick leave coverage.