Service Account Representative

📋 Description

• Oversee and implement the strategic roadmap for the ZF [pro]Service Network while enhancing network presence by onboarding qualified workshops in targeted regions.

• Perform annual evaluations of network partners to ensure adherence to compliance, performance, and service quality standards, identifying coverage gaps and executing corrective measures as necessary.

• Assist in the creation of marketing initiatives designed to boost brand recognition and network value.

• Work collaboratively across various departments (Training, Sales, Warranty, etc.) to improve program benefits.

• Organize and facilitate network conferences and engagement events, acting as the main point of contact for [pro] service partners.

• Foster and sustain robust relationships through proactive support and service.

• Ensure that all activities contribute to the direct or indirect sales of ZF products and services.

• Maintain a detailed and accurate customer database, ensuring partner visibility within internal systems and marketing platforms.

⛳️ Requirements

• A Bachelor’s Degree in Business, Engineering, or a related field.

• A minimum of 3 years of experience in Sales and/or Customer Service.

• Experience in the automotive industry is required; experience in the Commercial Vehicle market is preferred.

• Background in training content development and program certification is a significant advantage.

• Technical knowledge of systems, products, and diagnostics is preferred.

• Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce.

• Exceptional verbal and written communication skills, including public speaking and presentation abilities.

• Highly self-motivated with the capacity to work independently and manage multiple priorities effectively.

🏝️ Benefits

• Paid Vacation

• 401k Plan

• Health Care Benefits

• Paid Holidays