Server Tech Services Engineer II

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Report to and collaborate closely with the cSTS team lead during critical maintenance initiatives.

• Work in conjunction with Network Infrastructure and Site Reliability Engineering teams to evaluate issues and initiate prompt workflows.

• Diagnose significant hardware and network challenges across Akamai's extensive global infrastructure.

• Oversee server repairs in partnership with ISP and Field Engineers.

• Manage the return of Akamai equipment to warehouses or vendors.

• Track hardware failure trends and proactively communicate findings to Hardware Engineering and vendors.

• Lead intricate technical escalations.

• Provide mentorship to junior engineers.

• Promote operational excellence.

• Ensure the optimal performance of Akamai's Content Delivery Network and Internet Security products.

⛳️ Requirements

• A minimum of 5 years of relevant experience.

• Bachelor’s degree in technology, a related discipline, or equivalent professional experience.

• Proficient in fault diagnosis of network and server hardware technologies, including drives, RAM, motherboards, and RAID.

• In-depth knowledge of Layer 1 and Layer 2 troubleshooting.

• Familiarity with the OSI Model.

• Proficient in Unix/Linux command line interface (CLI).

• Experience with data center technologies and management of infrastructure environments.

• Strong analytical skills to systematically gather information and resolve complex technical problems.

• Ability to maintain effective working relationships with internal teams, third-party service providers, and external vendors.

🏝️ Benefits

• Annual bonus or performance incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Comprehensive healthcare coverage.

• 401K savings plan.

• Company holidays.

• Vacation provided as Paid Time Off (PTO).

• Sick leave.

• Parental leave.

• Employee assistance program.

• Support for mental and financial wellness.

• Flexible work arrangements through FlexBase: working from home, in an office, or a combination of both.