Business Observability Engineer

This is a fully remote position, open to applicants in Chile.

📋 Description

• Support a new project for a client in the banking sector.

• Translate technical flows into auditable business metrics.

• Define the business events model, attributes, and data dictionary in collaboration with Product, Business, and Development teams.

• Specify and validate unique identifiers and response codes in JSON and logs.

• Design payment funnels, KPIs, and SLOs from a business perspective.

• Construct DQL queries on Grail and operational and executive dashboards in Dynatrace SaaS.

• Enable the measurement of regulatory availability (BCRP) by correlating business events with technical telemetry.

• Implement dashboards, business events, and alerts as code using Terraform and PR pipelines in Git.

• Audit logs ingested from GCP regarding filtering and exclusion of sensitive data.

• Document the solution and conduct mandatory knowledge transfer to the bank's SRE team.

⛳️ Requirements

• Practical mastery of Business Observability in Dynatrace SaaS or other observability tools, including Grail, DQL, Business Events/BizOps, Notebooks, and Dashboards.

• Ability to inspect JSON, logs, traces, and HTTP responses to identify unique fields and Kafka topics.

• Experience in business data modeling and KPI/SLO design.

• Experience in telemetry instrumentation and correlation using Dynatrace OneAgent, Business Events API, and OpenTelemetry.

• Experience developing, versioning, and deploying dashboards, business events, and alerts as code with Terraform and Git, utilizing pull requests and automated pipelines.

• Knowledge of data privacy, filtering, and masking of PII in logs.

• Ability to translate needs between Product, Business, and development teams.

• Desired knowledge of GCP (Anthos) and logging pipelines.

• Desired experience in real-time payment methods.

• Preferred knowledge of Python or Go.

• Proficiency in JIRA and Confluence.

• Availability to work with Product and Business teams in Peru.

• No explicit educational requirement specified.

🏝️ Benefits

• Three additional days off per year beyond your vacation.

• Unpaid leave to pursue your dreams.

• A well-being program focused on balancing work and personal life.

• 100% free supplementary insurance for Makers.

• Training programs, English classes, and much more.

• A day off for your birthday and half a day off for your children's birthdays.

• Bonuses for national holidays, Christmas, marriage/AUC, birth/adoption of children, etc.

• Agreements and preferential rates with banks.

• Three additional days off for parents upon the birth or adoption of a child.

• Insurance agreement for your pets.

• A culture that promotes horizontal organization, innovation, and challenge.