Senior/Staff Platform Engineer, Enterprise Deployments

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer deployment strategies by assessing environments, objectives, limitations, interdependencies, and criteria for success.

• Implement and integrate Quilter within Kubernetes, cloud infrastructure, networking, storage solutions, identity providers, and access controls.

• Set up and troubleshoot OIDC SSO integrations, which include application registration, login processes, claims, and access mapping.

• Manage identity integrations by updating credentials and policies as needed.

• Analyze failures across application and infrastructure boundaries and resolve issues effectively.

• Develop deployment automation, conduct preflight checks, validate configurations, and create procedures for upgrades, rollbacks, and diagnostics.

• Support customers in incorporating Quilter into their workflows via scripts and supported interface integrations.

• Confirm deployments and identity integrations, provide training to customer teams, and document operational responsibilities and escalation procedures.

• Articulate trade-offs, manage project scope, and synchronize commitments with engineering and go-to-market teams.

• Enhance shared tools and product functionalities based on recurring deployment and identity challenges.

⛳️ Requirements

• Proven experience in delivering and supporting production software in cloud environments or those managed by customers, with accountability for deployment and operations.

• Demonstrated capability to engage directly with external customers or partners for technical implementation, integration, or troubleshooting.

• Practical experience in implementing and diagnosing OIDC-based SSO with enterprise identity providers such as Microsoft Entra ID or Okta.

• Solid understanding of OAuth 2.0 principles, tokens, claims, and application access control.

• Proficient in Kubernetes and containers, including the ability to inspect and debug workloads and address networking, storage, or permissions issues.

• Strong foundational knowledge of cloud infrastructure, encompassing compute, networking, IAM, and storage.

• AWS experience is particularly advantageous; familiarity with other cloud platforms is transferable.

• Experience with infrastructure as code and the development of maintainable automation solutions.

• Capability to read application code, track logs and traces, and develop tools or integrations using Python or Go.

• Effective verbal and written communication skills with diverse technical audiences.

• Strong sense of ownership and judgment.

• Nice to have: reusable installers, upgrade checks, or diagnostic tools for customer-managed deployments.

• Nice to have: experience with Helm, Terraform, and deployments on AWS, Azure, or customer-managed Kubernetes.

• Nice to have: experience with on-premises, restricted-network, offline, hybrid, or bring-your-own-cloud deployments.

• Nice to have: observability and support tools for limited-access environments.

• Nice to have: experience with security-sensitive enterprise customers or IT/security review processes.

• Nice to have: experience with compute-intensive workloads, GPUs, or engineering software.

• Legal authorization to work in the US for any employer.

• No visa sponsorship needs, either currently or in the future.

🏝️ Benefits

• Competitive salary and equity benefits.

• Comprehensive health, dental, and vision insurance.

• Regular team events and offsite gatherings (~4 times a year).

• Unlimited paid time off.

• Paid parental leave.