Senior Voice Routing Specialist

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Take full responsibility for call quality from start to finish.

• Balance daily call quality tasks with long-term assessments and structured experiments.

• Oversee and continuously enhance zones, dialing codes, and call origins across 900 zones.

• Perform updates to routing multiple times daily, including immediate corrections and extended supplier tests.

• Collaborate with supplier account management on account handling and deal development.

• Work together with hourly monitoring and support escalation teams.

• Focus on automating routing procedures.

• Partner with Product and CRM teams to enhance the user experience.

• Transition routing and pricing towards semi-automated systems.

• Establish audit trails and ensure clean, repeatable routing methodologies.

⛳️ Requirements

• Practical experience with international A-Z calling and telecommunications routing, including zones, codes, LCR, and SIP response codes.

• Background in a telecommunications, carrier, or communications platform with real cross-border calling experience.

• Experience in NOC or technical support roles.

• Comfortable troubleshooting live voice traffic.

• Capability to analyze call detail records and quality metrics such as ASR and ACD.

• Familiarity with a routing/testing platform like iTest or a similar tool.

• Knowledge of Digitalk Cloud Carrier (DCC) is a bonus.

• Technical understanding of SIP signaling and SBC concepts is desirable.

• Process-oriented, detail-oriented, methodical, and analytical mindset.

• Hands-on ability to manage daily routing tasks.

• Excellent communication skills with Product, Marketing, and supplier NOC teams.

• Ability to take initiative and resolve bottlenecks independently.

• Commercial awareness of the financial and user-trust implications of dropped calls and ineffective routing.

🏝️ Benefits

• €1,500 annual budget for personal development.

• Access to company-wide training sessions.

• 25 vacation days.

• Option to exchange two public holidays per year for days that better align with your culture or beliefs.

• Recharge Fridays when the team meets targets.

• Opportunity to work from another city or country for up to 2 weeks each year.

• Weekly team lunch every Thursday.

• Regular team activities and outings.

• Company laptop and all necessary tools to perform your job.

• Monthly phone allowance.

• Commuting allowance.

• Collaborative environment with chances to learn, take ownership, and contribute to a meaningful mission.