Senior Virtual Tax Specialist, Seasonal

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Assist Tier I specialists by addressing intricate tax and platform-related inquiries.

• Interact with clients through chat and screen sharing to resolve tax-related concerns and guide them in utilizing online tools.

• Diagnose technical problems and assist clients in navigating the digital tax preparation process.

• Conduct research and interpret federal and state tax laws, regulations, and procedures.

• Leverage proprietary tools and resources to provide prompt, accurate, and friendly support.

• Collaborate with colleagues to exchange best practices and enhance the client experience.

• Empower clients to feel confident and capable during the tax season.

• Develop skills, embrace new challenges, and foster professional growth.

⛳️ Requirements

• Associate’s degree or a comparable combination of education and experience.

• Over 3 years of tax experience, including relevant coursework or an accounting background.

• More than 2 years of customer service experience in a dynamic environment.

• Strong written, verbal, and video communication abilities.

• Attention to detail and a focus on clarity.

• A genuine passion for assisting others and demystifying complex subjects.

• Superior problem-solving and analytical capabilities.

• A quiet and dedicated workspace.

• A dependable internet connection for remote work.

🏝️ Benefits

• Medical and prescription drug coverage for eligible associates and their dependents.

• Participation in the H&R Block Retirement Savings Plan (401(k) Plan).

• Access to the Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Competitive compensation and benefits promoting health and well-being.

• Remote work flexibility.

• Support for ongoing learning and career advancement.