Senior VIP Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide consistent, high-quality service to high-net-worth individual (HNWI) clients globally, fostering and maintaining trusted relationships through outstanding account management.

• Propel key performance indicators (KPIs) related to revenue, trading volume, and platform assets through thorough, data-driven analysis and proactive execution of strategies.

• Launch Kraken's private client and VIP services to ensure that the benefits remain impactful and competitive.

• Act as the reliable point of contact for Kraken's premier private clients, cultivating deep relationships and trust.

• Implement programs and initiatives aimed at increasing client engagement, trading activity, and assets on the platform.

• Utilize blockchain analytics, trading data, and client insights to guide revenue-generating initiatives and strategic decision-making.

• Collaborate with product, marketing, and client service teams to support new initiatives that foster private client growth and loyalty.

⛳️ Requirements

• Over 5 years of experience in relationship management, account management, or private client sales, including a minimum of 2 years in the cryptocurrency sector, with a proven track record of working with high-net-worth individuals.

• Comprehensive understanding of trading product solutions, encompassing spot, margin, and futures trading, along with OTC trading and lending.

• Capability to be resourceful, daring, and willing to explore innovative and creative solutions to achieve desired outcomes.

• Strongly data-driven, with proficiency in analyzing KPIs such as client portfolio revenue, trading volume, and assets on the platform.

• Extensive personal network within the cryptocurrency industry, especially among high-net-worth individuals.

• As a true enthusiast, you possess in-depth knowledge of cryptocurrency ecosystems, their participants, frameworks, and market dynamics beyond merely blue-chip tokens.

• Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.

• Passionate about the cryptocurrency landscape, with a proactive approach to staying informed about new industry trends.

• Proficient in establishing meaningful partnerships with internal and external stakeholders at all levels and from diverse backgrounds.

• Willingness to travel up to 15% of the time for client visits and event attendance.

• Proficiency in English is mandatory.

🏝️ Benefits

• Equity offerings

• Commission opportunities