Senior Vice President – General Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Andrew Harper’s Operations, Marketing/PR, Membership, Supplier Relations/Partner Marketing, and Editorial departments.

• Propel revenue and membership expansion, meet annual EBITDA targets, and enhance member engagement.

• Build and nurture member relationships while sustaining an active network within the travel industry.

• Assess member lifestyle and travel preferences to uncover opportunities for innovation, product enhancement, cost efficiency, and productivity.

• Formulate and implement strategies for member growth, engagement, retention, and the transition of lapsed members.

• Manage partnership, referral, member-benefit, Hideaway Report, and editorial marketing communications.

• Enhance technology and communication channels to boost satisfaction, engagement, and renewal rates.

• Supervise editorial content, print materials, travel expenses, and the annual editorial travel schedule.

• Collaborate with operations leaders to minimize cancellations, increase conversions and satisfaction, enhance margins, promote preferred-partner sales, and expand advisor destination and product knowledge.

• Support growth in hotel auctions, strategic partnerships, and partner marketing investments.

• Strengthen vendor relationships and monitor industry trends and expansion possibilities.

• Direct the technology roadmap, including app adoption and monetization, website experience, OBT engagement, and optimization of membership acquisition.

• Promote a collaborative work environment and guide communications, culture-building activities, and town hall meetings.

• Manage the Andrew Harper P&L and examine travel and member data to identify growth, savings, sales, and productivity opportunities.

⛳️ Requirements

• Over 10 years of leadership experience in travel agency operations, process enhancement, or operations management.

• Strong financial expertise, including reporting, forecasting, modeling, workforce optimization, and investment/value assessment.

• Proven skills in strategic planning, analytical problem-solving, and innovation.

• Demonstrated capacity to lead large teams, oversee major projects, integrations, and change management efforts.

• Exceptional interpersonal, negotiation, conflict resolution, team-building, and cross-functional leadership abilities.

🏝️ Benefits

• Choice of two medical plans.

• Two dental plan options.

• Vision insurance available.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D coverage.

• Optional additional life insurance and AD&D.

• Disability insurance provided.

• Paid parental leave offered.

• Paid time off included.

• 401k Plan with company matching contributions.

• Discounted employee travel options available.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance options.

• Discounted auto, home, & renters insurance.

• Potential eligibility for an incentive, commission, bonus, or discretionary bonus program based on the achievement of company financial goals and individual performance.