Senior Vice President – Client Services, Healthcare

📋 Description

• Guides the region and/or teams in accordance with the established values, ethics, and parameters.

• Develops and maintains client account plans, ensuring the implementation of action steps to achieve results in client satisfaction, retention, service expansion, and supplier network utilization.

• Responsible for meeting all designated goals and objectives regarding operational effectiveness, revenue generation, and other success metrics.

• Actively fosters client relationship development and attends meetings and reviews as necessary.

• Collaborates with the Directors to establish and sustain long-term client relationships at a global strategic level.

• Identifies and executes process improvements for operational efficiency tailored to client-specific needs while adhering to overarching operational effectiveness goals, including technological requirements.

• Fosters a successful environment through regular communication channels, including operational team meetings and strategic leadership sessions with regional directors and managers across all functional areas.

• Collaborates closely with clients to address any concerns regarding the planned program and associated business objectives.

• Performs client performance analysis and formulates optimization plans with Operations; recommends actions to enhance process delivery.

• Conducts analysis of client profitability and provides optimization recommendations, particularly regarding contract/SOW terms and performance.

⛳️ Requirements

• Master's or Bachelor's Degree in Management, Business, or Marketing.

• 15 to 18 years of experience in Client Management or Engagement.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Disability coverage.

• 401k plan.

• Paid time off.