Bilingual Client Support Manager

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Deliver exceptional customer service to our clients, assisting in resolving inquiries and issues.

• Collaborate strategically with installers to enhance the customer experience, serving as a reliable and supportive partner.

• Oversee a project pipeline, ensuring timely completion of tasks.

• Conduct thorough investigations into potential fraudulent or suspicious activities in a collaborative manner.

• Analyze data to identify trends and insights.

• Perform monthly due diligence checks on partners.

⛳️ Requirements

• Must be bilingual in Spanish.

• Strong multitasking abilities are essential.

• Capability to work independently.

• Proficient in interacting with high-profile partners.

• Excellent written and verbal communication skills are required.

• Knowledge in solar, mortgage, and finance sectors is preferred.

• Ability to manage projects from inception to completion.

• Diligent in maintaining accurate records.

• Exceptional customer service skills are a must.

• Proficient in Excel and data analysis.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Collaborative and supportive team environment.

• Employee discounts and perks.