VP Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Agfa’s Healthcare IT Professional Services and Technical Support operations.

• Formulate a focused strategy and value proposition oriented towards service solutions.

• Guarantee high-quality implementation and post-sale support for Agfa IT products across North America.

• Manage Support Services both operationally and commercially.

• Act as a Change Agent by enhancing organizational communication and motivation.

• Supervise the safe and effective installation, configuration, and support of Agfa HealthCare products.

• Promote innovation through the adoption of new technologies and AI tools.

• Inform existing customers about new releases and products.

• Collaborate with internal teams, including R&D, Product Marketing, and Sales.

⛳️ Requirements

• Bachelor's Degree in Business, Applied Science, or a related field.

• MBA is preferred.

• Over 10 years of senior leadership experience in Healthcare IT Implementation and Technical Support functions.

• PMP Certification and/or extensive knowledge of managing complex Healthcare IT projects.

• Strong understanding of After Sales Processes related to services.

• Familiarity with the North American Healthcare IT marketplace, including its key players, trends, and challenges.

• Demonstrated experience in driving organizational transformation.

• Proven track record in leading large, multi-layered organizations and enhancing performance and employee satisfaction at all levels.

• History of leading change through IT tools that enhance productivity.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for career development and growth.

• Supportive work environment with dedicated and professional colleagues.