Senior Vice President – Client Services, Healthcare

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Directs the region and/or teams in alignment with the established values, ethics, and parameters.

• Develops and sustains client account strategies while ensuring implementation of action steps to achieve outcomes in client satisfaction and retention, service expansion, and utilization of the supplier network.

• Responsible for meeting all specified goals and objectives related to operational efficiency, revenue generation, and other success metrics.

• Actively fosters the growth of client relationships and participates in meetings and reviews as necessary.

• Collaborates with the Directors to build and sustain long-term relationships with clients at a global strategic level.

• Recognizes and executes process improvements for operational efficiency within client teams, tailored to client-specific needs while conforming to broader operational effectiveness objectives, including technology requirements.

• Fosters a successful environment through regular communication channels, including operational team meetings and strategic leadership meetings with regional directors and managers across all functional areas within the region.

• Collaborates closely with clients to address any concerns regarding the planned program and associated business goals.

• Performs Client performance evaluations and formulates optimization strategies with Operations; recommends actions for enhancing process delivery.

• Conducts analyses of Client profitability and provides optimization suggestions, particularly concerning contract/SOW terms and performance.

⛳️ Requirements

• Master’s/Bachelor’s Degree in Management, Business, or Marketing.

• 15 - 18 years of experience in Client Management/Engagement.

🏝️ Benefits

• Medical coverage.

• Dental.

• Vision.

• Disability.

• 401k.

• Paid time off.