Senior Veeva Vault Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Support the administration of Veeva Vault, which includes managing user accounts, roles, groups, access requests, configurations, workflows, document lifecycles, and ensuring metadata quality.

• Provide initial user support by triaging issues, documenting incidents, and escalating complex matters as necessary.

• Create and revise work instructions, reference guides, training materials, job aids, and support communications.

• Assist in generating reports, dashboards, metrics, and data extracts to aid in monitoring, compliance, and decision-making processes.

• Participate in change control activities, requirements documentation, testing, approvals, and controlled implementations.

• Collaborate with stakeholders from Quality, IT, Validation, Training, Document Control, Engineering, Automation, HR, and the business sector.

• Support the processes related to Change Control, CAPA, Deviations, Complaints, and Document Management.

• Establish and maintain global templates for SOPs, forms, documentation management, and quality system modules.

• Lead or take part in governance forums, quality councils, and harmonization initiatives.

• Assist with Veeva Vault release management, conducting impact assessments, developing test scripts, performing regression testing, documenting defects, and ensuring deployment readiness.

• Support validation and compliance deliverables, including creating test cases, capturing evidence, ensuring traceability, and maintaining system documentation.

• Ensure the integrity of data, manage backup and disaster recovery protocols, monitor logs and security alerts, and implement corrective actions as needed.

⛳️ Requirements

• Must be available to work from 7:00 AM to 3:00 PM GMT.

• A Bachelor’s or Master’s degree in Engineering, Life Sciences, Pharmacy, or a related field is preferred but not mandatory.

• A Bachelor’s degree with 5 years of experience, or a Master’s degree with 3 years of experience in the pharmaceutical or biotechnology industry is required.

• A minimum of 2 years of experience in Quality Systems, Document Control, IT systems support, regulated operations, validation support, or life sciences business systems is essential.

• A basic understanding of GxP, data integrity, document control, training, change control, or QMS processes is preferred.

• Strong attention to detail and the capability to adhere to controlled procedures in a regulated environment are necessary.

• Ability to document issues clearly, capture objective evidence, and communicate status effectively to stakeholders is crucial.

• Proficiency in Microsoft Office, particularly with Excel, Word, PowerPoint, Teams, and Outlook is required.

• Ability to work independently as well as collaboratively in a global, cross-functional team environment is essential.

• A certified system administrator with Veeva or an equivalent system is preferred.

• Must be eligible to work in the UK.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working arrangements.

• A collaborative and inclusive work environment.