Senior Veeva CRM Business Analyst

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Collaborate with business stakeholders to gain insights into their objectives, challenges, and operational processes.

• Facilitate requirements gathering workshops and convert business needs into precise functional requirements and user stories.

• Develop future-state business processes and suggest best practices utilizing Veeva CRM.

• Work alongside Solution Architects, Configuration Consultants, and Developers to provide scalable, high-quality solutions.

• Generate business requirements, process flows, functional specifications, and various project documentation.

• Assist in solution design across Veeva CRM functionalities such as Call Reporting, CLM, Approved Email, Engage, Events, MyInsights, Sampling, Medical CRM, and Align.

• Evaluate business data, KPIs, and operational metrics to uncover opportunities for process enhancement.

• Organize and lead User Acceptance Testing (UAT), which includes crafting test scripts, coordinating testing efforts, managing defects, and securing business approval.

• Collaborate closely with Project Managers to oversee scope, prioritize requirements, address issues, and facilitate project delivery.

• Support data migration validation, integration testing, deployment activities, and post-go-live assistance.

• Cultivate strong relationships with clients and serve as a trusted advisor throughout the implementation process.

• Promote continuous improvement initiatives by identifying ways to enhance business processes and maximize the value derived from the Veeva platform.

⛳️ Requirements

• Over 8 years of experience as a Business Analyst in enterprise software implementations.

• More than 5 years of practical experience using Veeva CRM within the Life Sciences sector.

• In-depth knowledge of pharmaceutical commercial business processes, including Sales, Medical, and Commercial Operations.

• Familiarity with one or more Veeva CRM modules, such as Core CRM, CLM, Approved Email, MyInsights, Engage, Events Management, Align, and Medical CRM.

• Experience in facilitating workshops, documenting requirements, and collaborating directly with business stakeholders.

• Strong understanding of Agile and traditional project delivery methodologies.

• Experience in supporting UAT, defect management, and production releases.

• Exceptional analytical, communication, and problem-solving abilities.

• Capability to manage multiple priorities while thriving in a fast-paced consulting environment.

🏝️ Benefits

• 401k match

• Comprehensive group health, dental, and vision benefits

• Life insurance/LTD

• Discretionary PTO