Senior UX Researcher – 6 month contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and execute UX research, usability assessments, and mixed-method exploration.

• Collaborate with Product and UX Design teams to create discovery strategies and suggest research methodologies.

• Identify and engage suitable customers, participants, and stakeholders.

• Oversee comprehensive research processes, including the creation of discussion guides, study facilitation, analysis, synthesis, and dissemination of findings.

• Perform surveys, in-depth interviews, remote feedback sessions, usability testing, prototype-based research, user outreach, use-case exploration, persona and journey mapping, and validation.

• Convert customer insights and research data into actionable strategies and design recommendations.

• Facilitate or take part in workshops, effectively communicating strategic research decisions and outcomes to leadership.

• Provide leadership on projects for researchers and designers.

• Work in partnership with subject matter experts, Customer Success, Data Science, and Customer Insights to enhance understanding of personas, journeys, and use cases.

⛳️ Requirements

• Over 5 years of experience as a UX researcher or in a comparable customer-oriented research position.

• Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related discipline.

• Capability to formulate research strategies and discovery plans.

• Proficiency in developing discussion guides, selecting methodologies, conducting interviews and studies, and analyzing and synthesizing findings.

• Strong qualitative and quantitative research abilities.

• Experience in translating user feedback into practical insights.

• Familiarity with tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, Pendo, or similar platforms.

• Excellent written and verbal communication skills.

• Willingness to travel to customer locations approximately four times a year.

• Experience using AI tools like Claude and Microsoft Copilot.

• Preferred experience in healthcare, medical, regulated, payer, acute-care, or financial application research.

• Collaboration experience in Figma and Miro is preferred.

• Ability to work across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts is preferred.

🏝️ Benefits

• Option for remote work with in-office events that require travel to Mississauga and/or Salt Lake City.

• Flexibility, opportunities for growth, and meaningful work.

• Access to training and development opportunities.

• Commitment to equal employment opportunity.

• Disability accommodations available upon request.