Senior UX Designer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Map current (AS-IS) and future (TO-BE) user journeys utilizing Design Thinking, Service Design, and UX Research methodologies.

• Organize and execute interviews, research activities, usability tests, and validation sessions with users and stakeholders.

• Craft mobile and web user journeys for financial, tax, legal, and operational processes.

• Convert user needs, business rules, and technical specifications into user flows, wireframes, interactive prototypes, and high-fidelity interfaces.

• Organize information architecture, user flows, and navigation structures for intricate mobile and web products.

• Develop low- and mid-fidelity wireframes.

• Create interactive prototypes and high-fidelity interfaces, detailing interactions, states, rules, and exceptions.

• Implement UI Design, interaction design, WCAG accessibility standards, and usability principles.

• Act as the owner of the Design System, enhancing components, patterns, and guidelines.

• Facilitate handoff to Development, documenting behaviors, states, rules, and specifications.

• Collaborate with teams across Product, Technology, Operations, Data, Security, and Fraud Prevention.

• Oversee implementation through Design Quality Assurance (QA).

• Track metrics such as conversion rates, abandonment, adoption, satisfaction, time to completion, user effort, and support inquiries.

• Lead workshops and collaborative sessions.

• Define and monitor experience, conversion, abandonment, adoption, and satisfaction metrics.

• Employ Design Thinking and Service Design principles to iteratively enhance end-to-end user journeys.

⛳️ Requirements

• Extensive experience as a UX Designer or Product Designer.

• Proficient in digital products and mobile application development.

• Background in UX Research, including conducting interviews and usability tests.

• Advanced skills in Figma.

• Experience in mapping, redesigning, and transforming user journeys.

• Proven track record in developing and enhancing onboarding journeys, document-capture flows, or digital transaction processes.

• Expertise in designing mobile-first user flows.

• Familiarity with product and user experience metrics.

• Ability to analyze data to inform UX decision-making.

• Competence in translating business requirements into user-centric solutions.

• Experience working within agile frameworks, with a foundational understanding of Lean Inception and Scrum.

• Capability to navigate complex processes and collaborate with multiple stakeholders.

• Understanding of Design Thinking and Service Design methodologies.

• Preferred qualifications include experience with high-frequency-use applications, transactional applications, B2B products, logistics, mobility, or fleet management solutions; journeys involving security and fraud prevention; tax-related journeys; digital accessibility; and products that balance regulatory requirements with user experience and security.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Collaborative and inclusive work environment.