Senior Trainer, Educational Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, and assess training programs for travel advisors and agency partners.

• Collaborate with internal stakeholders to ensure training initiatives align with company objectives.

• Create, execute, and lead workshops and webinars.

• Develop online learning sessions.

• Create comprehensive curricula for Travel Leaders Network products and services.

• Produce training manuals, guides, tip sheets, video tutorials, and interactive e-learning modules.

• Design and manage certification programs for travel advisors.

• Conduct needs assessments utilizing surveys, polls, whiteboards, and performance data analysis.

• Tailor training content to meet the specific needs of Travel Leaders Network.

• Review and update specialist programs to ensure courses remain relevant and in line with industry standards.

• Prepare timely reports on training activities.

• Develop, facilitate, and oversee classroom training for annual in-person conferences and other events.

• Provide customer service support via email and phone calls.

• Lead engaging in-person and virtual training sessions using a variety of instructional techniques.

• Utilize LMS platforms, interactive webinars, and other training technologies to enhance program adoption and utilization.

• Organize and conduct workshops and seminars on topics such as AI, sales techniques, customer service, and risk management.

• Gather and analyze attendee feedback to refine training programs.

• Stay updated on industry trends, new travel products, and emerging destinations to maintain relevant content.

• Keep accurate and timely learner records and data entry.

• Manage assigned projects within established time and budget constraints.

⛳️ Requirements

• A minimum of 7+ years of leisure travel sales experience as a travel advisor, achieving $750,000+ in annual sales, or equivalent experience in a travel agency management or ownership role.

• At least 5 years of training experience in the travel industry, ideally within a travel agency or consortium environment.

• Industry credentials from CLIA, ASTA, ACTA, and The Travel Institute are advantageous.

• Exceptional skills in comprehensive curriculum development with a proven success record.

• Strong verbal and written communication abilities.

• Excellent project management skills with a commitment to meeting strict deadlines.

• Proficiency in Microsoft Office Suite, particularly advanced skills in PowerPoint.

• High level of professionalism and presentation capabilities.

• Ability to work independently as well as part of a team.

• Solid understanding of adult learning theory.

• Demonstrated experience using webinar tools, including the development and delivery of virtual classes and workshops, is a plus.

• Background in Accessible Travel, Honeymoon & Destination Wedding Travel, Luxury Travel, Leisure Travel, Corporate Travel, Group Travel, Family Travel, Sustainable Travel, Active & Adventure, or Duty of Care is highly desirable.

• Proficient in instructional design principles and techniques, including the ADDIE model.

• Expertise in e-learning software such as Articulate and Camtasia, LMS platforms, and virtual training tools like Zoom and Microsoft Teams.

• Strong organizational and project management capabilities, with the ability to handle multiple projects simultaneously while meeting deadlines.

• Flexibility in adapting training methods to accommodate diverse learning needs and technology skill levels.

• Strong written communication skills.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Selection of two medical plans and two dental plans.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and accidental death & dismemberment (AD&D) coverage.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance.

• Discounted auto, home, and renters insurance.

• Potential eligibility for incentives, commissions, bonuses, or discretionary bonus programs based on the achievement of company financial goals and individual performance.