Senior Telecom Data Architect – BSS/OSS, Customer Data

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Take ownership of the complete telco data model, encompassing source systems, canonical entities, relationships, attributes, and business definitions.

• Facilitate data discovery and requirements workshops with client stakeholders from both business and technology teams.

• Map data from BSS and OSS source systems into a standardized data model.

• Establish relationships among Party, Customer, Account, Subscriber, Service, Product, and Resource entities, including intricate B2B, household, and family-plan scenarios.

• Create and document identity resolution rules concerning MSISDN, customer, subscriber, SIM, and account relationships.

• Tackle telecom-specific identity challenges such as number portability, SIM swaps, and number recycling.

• Work with telecom usage and charging data, which includes CDRs/xDRs, mediation, rating, charging, and billing structures.

• Develop comprehensive data mapping specifications, transformation rules, data definitions, and documentation ready for implementation.

• Collaborate with data engineering, architecture, product, BSS/OSS, and business teams to ensure effective implementation of the data model.

• Assist in designing and implementing Customer Data Platforms, Single Customer View, and customer 360 solutions.

• Ensure that the data architecture is consistent with applicable telecom standards and enterprise data governance requirements.

⛳️ Requirements

• A minimum of 7 years of professional experience in data architecture, data modeling, or data engineering within the telecommunications sector.

• Demonstrated hands-on experience with telecom data models and BSS/OSS environments.

• Strong familiarity with TM Forum SID and eTOM.

• Practical knowledge of 3GPP charging and CDR/xDR structures.

• Solid understanding of telecom BSS/OSS domains, including Product Catalog, Order Management, Mediation, Rating & Charging, Billing, Collections, and Inventory.

• Profound understanding of telecom customer and service entities, such as Party, Customer, Account, Subscriber, Service, Product, and Resource.

• Hands-on experience with identity resolution and customer matching, particularly in MSISDN-based identity scenarios.

• Proficient in SQL and skilled in data mapping.

• Experience in designing canonical data models and converting source-system structures into business-ready data models.

• Capable of creating detailed, implementation-ready specifications, rather than just high-level conceptual documentation.

• Strong stakeholder management and communication abilities, with experience in facilitating requirements and data discovery workshops.

• A Bachelor's or Master's degree in Computer Science, Information Systems, Data Engineering, Telecommunications, or a related discipline is preferred.

• Preferred: experience in delivering a Customer Data Platform, Customer 360, or Single Customer View solution.

• Preferred: experience with consent management and data governance frameworks.

• Preferred: experience collaborating directly with telecom clients and leading cross-functional data discovery workshops.

• Preferred: experience integrating data across various BSS, OSS, CRM, billing, charging, and network-related systems.

• Preferred: experience in large-scale or multi-country telecommunications environments.

🏝️ Benefits

• Opportunity to work in a dynamic environment with innovative technologies.

• Competitive salary and comprehensive benefits package.

• Professional development and career advancement opportunities.

• Collaborative and inclusive company culture.