Senior Technical Writer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of documentation planning for designated product areas, overseeing priorities, stakeholder reviews, timelines, and readiness for release.

• Produce clear, user-friendly documentation that translates intricate product features into accessible guidance for clinical, operational, and administrative users.

• Generate release notes, product manuals, and training materials to support product launches and enhance customer adoption.

• Collaborate with Product and Engineering teams throughout the development lifecycle to ensure documentation is precise, comprehensive, and ready for launch.

• Work alongside Customer Success, Technical Support, and Enablement teams to uphold consistent and current product knowledge.

• Oversee documentation governance, including content lifecycle management, version control, archiving processes, and uniformity across documentation platforms.

• Detect documentation gaps by analyzing customer feedback, product modifications, support trends, and inputs from stakeholders.

• Spearhead documentation audits and ongoing improvement initiatives to guarantee content quality, usability, and maintainability.

⛳️ Requirements

• Minimum of 6 years of experience in creating technical documentation for SaaS products or complex enterprise software environments.

• Strong capability to organize intricate information into intuitive, user-centric documentation.

• Proven experience in planning, prioritizing, and managing multiple documentation projects.

• Exceptional skills in writing, editing, and content review.

• Familiarity with Software Development Lifecycle (SDLC) and Product Development Lifecycle processes.

• Proficient in using MadCap Flare or similar documentation management tools.

• Ability to work autonomously and lead documentation projects in fast-paced and ambiguous settings.

• Experience collaborating with Product, Engineering, Customer Success, Technical Support, and other stakeholders.

• Willingness to align with Eastern Time working hours.

• Preferred experience in healthcare technology, clinical workflows, care management, or regulated industries.

• Preferred experience utilizing AI tools for documentation workflows.

• Preferred experience with Pendo or similar digital adoption and product guidance platforms.

• Successful completion of a background screening is required.

🏝️ Benefits

• Remote-first work environment with a company-provided computer.

• Average of thirteen paid holidays annually.

• Comprehensive medical, dental, and vision coverage with various levels of options.

• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care accounts available.

• Short-term and long-term disability benefits.

• Life and accidental death insurance coverage.

• Discounted voluntary benefits, including additional life insurance options.

• Employee Assistance Program (EAP).

• Paid Parental Leave.

• Flexible vacation policy.

• 401(k) plan with employer matching and immediate vesting.