Senior Technical Support Engineer, Networking

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver Tier 3 support by installing, maintaining, and resolving technical issues and challenges.

• Create and present technical, comprehensive solutions to address customer problems.

• Oversee project management for complex installations.

• Handle problem reporting, customer inquiries, replication, and resolutions.

• Address customer technical questions and concerns.

• Conduct site visits and conference calls with customers and partners.

• Develop and enhance internal processes to boost support efficiency and productivity.

• Regularly collaborate with Engineering, Marketing, and Support teams on technical matters.

• Work schedule is from Tuesday to Saturday.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or equivalent experience.

• Over 5 years of experience in providing Customer Support for hardware and software products.

• In-depth knowledge and troubleshooting experience with network equipment and protocols, including IP, L2, and L3 protocols.

• Comprehensive understanding and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP Routing protocols (OSPF, BGP, PIM).

• Experience in virtualization, EVPN, and VXLAN.

• Proficiency in Linux and scripting.

• Familiarity with automation using Ansible.

• Capability to perform under pressure and support high-level customers.

• Experience in operating and configuring major vendors’ network equipment, including switches and routers.

• Ability to analyze and diagnose complex networking issues.

• Strong communication and presentation/oral skills.

• Excellent verbal and written skills in English.

• Tenacity, strong follow-up skills, and meticulous attention to detail.

• Preferred: Knowledge at the Linux/Unix administration level.

• Preferred: Familiarity with Ethernet (10/40 GigE) and/or InfiniBand.

• Preferred: Knowledge of clustering or data center technologies including upper-layer protocols such as MPI.

• Preferred: Strong interpersonal communication skills with the ability to prioritize and multitask effectively with minimal supervision.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Collaborative and innovative work environment.