Senior Technical Support Analyst – VRV

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Act as the national technical lead for Daikin Applied VRV/VRF systems.

• Offer advanced support for product applications, system design, operation, troubleshooting, and maintenance.

• Provide technical advice to service teams, sales representatives, customers, contractors, engineers, and service organizations.

• Oversee and prioritize technical support requests through phone, email, and other communication channels.

• Record technical inquiries, recommendations, resolutions, and case activities in Salesforce CRM.

• Identify, analyze, and resolve intricate product and system issues.

• Coordinate escalations and corrective measures with internal teams.

• Relay technical findings, application considerations, field conditions, and system performance concerns to stakeholders.

• Create and deliver VRV/VRF technical training in classroom, virtual, and field settings.

• Provide on-the-job training, coaching, and mentorship to technical staff.

• Develop and enhance technical training content, application resources, service documentation, troubleshooting tools, and knowledge-management resources.

• Analyze product, system, component, and field-support data to spot trends and areas for improvement.

• Lead and assist with technical projects and strategic initiatives.

• Serve as the technical liaison between Daikin Applied and Daikin North America.

• Foster relationships across internal teams, customers, contractors, engineers, and service organizations.

• Promote product adoption, technical capability, customer retention, and business growth.

• Travel to service locations, customer job sites, training facilities, and other business locations as needed.

⛳️ Requirements

• Associate’s Degree or a 2-year degree from a college or technical school.

• 6–8+ years of experience and/or training related to VRV systems.

• Advanced understanding of commercial Daikin VRV/VRF systems, including applications, system design, controls, operation, installation, commissioning, troubleshooting, and maintenance.

• Experience in technical service, applications engineering, technical training, or product support involving commercial VRV/VRF systems.

• Proven ability to diagnose complex system performance issues, identify root causes, and develop practical technical solutions.

• Strong grasp of VRV/VRF application and design principles, including equipment selection, piping, controls, installation requirements, and system commissioning.

• Capability to interpret technical data, operating conditions, customer requirements, and field information.

• Excellent written and verbal communication skills.

• Ability to create and deliver technical instruction in classroom, virtual, and field environments.

• Strong critical thinking and decision-making abilities.

• Exceptional collaboration and relationship-building skills.

• Ability to work independently, manage multiple technical priorities, document using smart writing practices, and adapt to changing needs.

• Understanding of Daikin Applied business operations, customer support processes, and market objectives, or the ability to acquire that knowledge quickly.

• Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Visio.

• Work visa sponsorship is not available.

• Must adhere to applicable safety regulations and utilize required personal protective equipment at field locations.

🏝️ Benefits

• Multiple medical insurance plan options.

• Dental and vision insurance.

• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2%.

• Company-provided life insurance.

• Optional employee-paid voluntary life insurance, dependent life coverage, and voluntary accident coverage.

• Short-term and long-term disability.

• 3 weeks of paid time off for new employees.

• 11 company-paid holidays.

• Vacation accrues on a monthly basis.

• Paid sick time in accordance with applicable law.

• Paid parental leave.

• Tuition reimbursement after 6 months of continuous service.

• Bonus potential up to 10%.

• Company-provided computer, phone, remote-access tools, and technical support systems.

• Remote-based work from a home office.

• Career growth opportunities.

• Supportive and inclusive work environment.