Senior Technical Success Manager – Emerging Enterprise

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Take ownership of customer deployment, adoption, and outcomes for a portfolio of 30–40 accounts from presales through to renewal.

• Lead the planning and implementation of deployments, which includes scoping, creating deployment plans, conducting kickoff meetings, aligning use cases, coordinating delivery, and reporting on projects.

• Monitor and manage risks and issues during active deployments and proactively resolve them before they affect timelines or outcomes.

• Assess portfolio health using AI-enhanced signals to expedite adoption, encourage renewals, and strengthen stakeholder engagement.

• Promote product adoption through live working sessions, identifying new use cases, and demonstrating platform capabilities.

• Create and maintain success plans aligned with customer goals, tracking milestones and risks throughout the onboarding to renewal process.

• Build and present executive business reviews that link Amplitude usage to quantifiable business impact.

• Collaborate with Account Executives on renewals and expansion, crafting value narratives, mentoring champions, and uncovering growth opportunities.

• Act as the internal voice of the customer by conveying product feedback, market demands, and customer priorities.

• Develop scalable playbooks, share best practices, and enhance methods for delivering successful customer outcomes.

⛳️ Requirements

• Must reside in the Pacific Standard Time (PST) or Mountain Standard Time (MST) Zone.

• Over 5 years of experience in Customer Success, Technical Account Management, or a comparable customer-facing role in B2B SaaS.

• At least 2 years of experience specifically leading enterprise software deployments where change management and foundational data governance were primary focuses.

• More than 2 years of experience managing a portfolio of 20+ mid-market or emerging enterprise accounts.

• Proven track record in co-owning renewals and contributing to the expansion pipeline alongside a sales counterpart.

• Experience in training or enabling non-technical teams to become proficient in data utilization.

• Exceptional communication skills to influence individuals ranging from data engineers to C-level executives.

• Advanced project management capabilities.

• Ability to excel in a fast-paced and independent working environment.

• Prior experience with digital analytics, product analytics, or similar data/experimentation platforms (preferred).

• Background in consulting, solutions delivery, or implementation (preferred).

• Experience using Amplitude as a practitioner (preferred).

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage, with 100% employer-paid premiums for employee Medical, Dental, and Vision on select plans.

• 401(k) retirement plan featuring an employer match of up to 1% of your eligible pay each pay period, up to $2,000 annually.

• Flexible time off along with paid holidays.

• Monthly wellness stipend.

• Monthly transit/parking stipend for commuters.

• Quarterly learning and development stipend.

• Stipend for new hire home office equipment.

• 12 weeks of Paid Parental Leave.

• Support for Carrot Fertility Benefits, Adoption, and Surrogacy.

• Back-up Child Care assistance.

• Mental health and wellness benefits, including complimentary access to Modern Health coaching and therapy sessions for employees.

• Employee Stock Purchase Program (ESPP).

• Opportunities for mentorship.

• Management training programs.

• Wellness initiatives.

• Charitable giving grant.

• Paid time off for volunteering.

• Equity opportunities.

• Potential for bonus or commission.