Diagnostic Success Partner

This is a fully remote position, open to applicants in Texas.

📋 Description

• Enhance customer engagement with Antech’s comprehensive diagnostic offerings, which include AIS, Sound, IHD/consumables, and reference lab products.

• Provide support to existing Antech clients while managing a designated region.

• Identify hospitals poised for growth with Antech and devise strategies to foster client expansion.

• Collaborate with Diagnostic Sales Managers, Diagnostic Sales Associates, Marketing, and other sales team members on growth initiatives and address customer concerns.

• Establish client focus areas and partner with field sales to meet growth objectives.

• Regularly reach out to designated customers to deliver customer service and enhance retention.

• Track monthly customer retention metrics and territory growth targets to uncover opportunities for expansion and identify potential attrition risks.

• Work closely with Marketing and Sales on initiatives aimed at customer growth and retention.

• Engage with hospitals either in-person or virtually to explore opportunities and offer support.

• Update customers on Antech's innovations, products, programs, and marketing tools for growth.

• Utilize Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office to manage accounts and maintain accurate records.

• Act as a subject matter expert on Antech’s products and services for Diagnostic Sales Managers and Associates.

• Participate in business meetings focused on hospital performance and growth opportunities.

• Build and nurture relationships with referral sources and connect Diagnostic Sales Managers with new business prospects.

• Conduct research on accounts prior to site visits to anticipate challenges and enhance customer experience.

• Organize daily support and customer activities during meetings.

• Gather, process, model, and analyze data to uncover new opportunities.

• Direct issues to the appropriate associates for resolution.

• Engage in enterprise initiatives and special projects as assigned.

• Promote customer growth, retention, and service activities.

• Consistently navigate complex situations with alignment to Mars’ Five Principles and integrity.

⛳️ Requirements

• A Bachelor's degree in Animal Health, Biological Sciences, Lab Sciences, or a Business-related field, or relevant on-the-job sales experience.

• A minimum of 1-2 years of experience as a veterinary technician, laboratory technician, or medical assistant.

• At least 2 years of prior sales or customer service experience in a professional service industry, preferably in Animal Healthcare or Human Healthcare.

• Strong preference for candidates with knowledge of Diagnostic services.

• Ability to maintain professionalism consistently with both internal and external clients.

• Capability to engage positively with diverse individuals and departments, both in person and over the phone.

• Proficient communication skills, enabling effective interaction with all levels of personnel via phone.

• Excellent interpersonal, communication, negotiation, and collaboration abilities.

• Strong analytical skills with meticulous attention to detail.

• Must demonstrate initiative and the ability to work independently.

• Flexible and adaptable demeanor to thrive in a rapidly changing and complex environment.

• Quick learner of new and existing software with minimal time to achieve proficiency.

• Ability to analyze and interpret large datasets and translate them into actionable plans using the assigned CRM tool.

• Candidates must reside in Texas.

• Occasional travel may be necessary, up to 20% of the time.

🏝️ Benefits

• Paid Time Off & Holidays.

• Medical, Dental, Vision (Multiple Plans Available).

• Basic Life Insurance (Company Paid) & Supplemental Life Insurance.

• Short and Long Term Disability Insurance (Company Paid).

• Flexible Spending Accounts/Health Savings Accounts.

• Paid Parental Leave.

• 401(k) plan with company match.

• Tuition/Continuing Education Reimbursement.

• Life Assistance Program.

• Pet Care Discounts.