Client Success Manager – Health Plans, PBM

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as “the face of Vida” to ensure client satisfaction and overall success throughout the client journey.

• Manage comprehensive client relationships from planning and launch to ongoing management and renewal.

• Articulate Vida’s mission, value propositions, and impact through both qualitative and quantitative analyses to clients and internal teams.

• Grasp client and key stakeholder priorities while identifying opportunities for upselling.

• Present analyses and offer strategic recommendations to leadership.

• Collaborate in the development of the marketing and engagement playbook tailored to Vida’s client profiles.

• Lead cross-functional collaboration among product, design, engineering, analytics, sales, and marketing to devise and implement solutions that meet client needs.

• Conduct data analysis and spearhead projects with both internal teams and external partners.

• Assume additional responsibilities as needed.

⛳️ Requirements

• A minimum of a Bachelor’s Degree.

• Over 5 years of experience in account management, sales, customer success, or other client-facing roles, preferably within the health tech sector or healthcare industry, or stemming from a management consulting background.

• Required experience in Pharmacy Benefit Management (PBM).

• Familiarity with the overall healthcare landscape, including significant healthcare legislation and key companies in the industry.

• Understanding of essential healthcare administration and payer processes.

• Experience with Medicare and/or Medicaid populations or programs is advantageous.

• Strong critical thinking skills, with the ability to analyze data, identify gaps and risks, and collaborate with stakeholders, both internal and external, to devise and implement improvement recommendations.

• Capability to create and leverage work plans to efficiently prioritize and manage multiple concurrent client priorities and tasks across various work streams.

• Professional and polished written and verbal communication skills, with the ability to summarize information effectively and present findings and recommendations to both internal and client leadership.

• Ability to cultivate and maintain leadership-level relationships internally and externally.

• Must be a self-starter, capable of working independently or in a team setting, possessing an ownership mentality.

• Comfort with navigating ambiguity and the ability to strategically prioritize tasks.

• Highly organized and a collaborative team player.

• Proficient in web and mobile technologies, as well as PowerPoint and Excel.

• Passionate about Vida’s mission.

• Must be authorized to work in the U.S.; Vida does not sponsor work visas.

• Must reside in or be able to work from a state where Vida is registered.

• International work is not permitted.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and growth.