Senior Technical Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist customers in navigating their Zero Trust journey as the primary post-sales contact.

• Support customers in adopting and optimizing Zscaler’s solutions to achieve their digital transformation goals.

• Cultivate and maintain relationships with key customer stakeholders and operational service managers.

• Establish and prioritize strategic alignment between customer goals and Zscaler objectives.

• Provide technical advice, product knowledge, and best practices for implementing and operationalizing Zscaler solutions.

• Handle complex escalations and coordinate solutions with both internal and external teams.

• Identify insights related to adoption and create risk mitigation plans to ensure long-term customer success.

• Develop and distribute best-practice guides and playbooks to enhance the Customer Success team.

⛳️ Requirements

• Fundamental understanding of AI/ML technologies along with experience in utilizing, securing, or positioning AI-driven solutions to enhance outcomes in your area of expertise.

• Over 5 years of experience in a customer-facing position such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.

• More than 5 years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.

• Excellent communication and presentation abilities with the capacity to influence decisions both internally and externally.

• Strong technical knowledge with the capability to align customer business challenges with the Zscaler portfolio to achieve desired business and security results.

• Demonstrated ability to analyze customer data to extract key insights and develop customized adoption strategies and risk mitigation plans.

• Experience utilizing AI-driven operational analytics, predictive health scoring, or conversational AI platforms to proactively identify adoption insights, assess deployment health, and reduce customer risk.

• Extensive experience in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB.

• Thorough understanding of industry-specific workflows and operational processes, complemented by relevant industry certifications (e.g., CISSP, CCNP, CCIE, Network+, AWS, Azure, or Google Cloud).

🏝️ Benefits

• Multiple health plan options.

• Time-off policies for vacation and sick leave.

• Parental leave benefits.

• Retirement plan options.

• Education reimbursement program.

• In-office amenities.

• Hybrid work model.