Senior Technical Success Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Serve as the primary post-sales contact for customers on their Zero Trust journey.

• Assist clients in adopting and optimizing Zscaler's solutions to achieve their digital transformation goals.

• Comprehend customer objectives, challenges, and technical requirements to align them with Zscaler solutions, ensuring satisfaction.

• Establish relationships with stakeholders, conduct reviews, and pinpoint opportunities for growth.

• Anticipate potential challenges, offer proactive recommendations, and mitigate associated risks.

• Maintain a comprehensive understanding of Zscaler's product offerings.

• Contribute to the development of best practices for the internal and customer-facing Knowledge Base.

• Work collaboratively with Sales, Support, and Product teams to provide a seamless customer experience.

• Report directly to the Senior Manager of Technical Success Management within the Customer Success Organization.

⛳️ Requirements

• Basic understanding of AI/ML technologies and experience in utilizing, securing, or marketing AI-driven solutions to enhance outcomes within your domain.

• Over 5 years of experience in customer-facing positions that combine technical knowledge with account management, including the implementation of product features and adoption of best practices.

• Proficiency in troubleshooting network issues and familiarity with diagnostic tools such as Ping, Traceroute, and MTR.

• Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS.

• Willingness to travel approximately 10% for customer-related needs.

• Experience using AI-powered customer success platforms or predictive analytics tools to proactively identify risks in customer adoption, foresee technical escalations, and enhance retention strategies.

• Experience conducting discovery discussions, creating High/Low level designs, and managing large-scale deployments or migrations.

• Extensive knowledge of enterprise networks, cloud security technologies such as SASE, SSE, and ZTNA, as well as authentication protocols like SAML, LDAP, and OAuth.

🏝️ Benefits

• A variety of health plan options.

• Time off policies for vacation and sick leave.

• Options for parental leave.

• Retirement plan options.

• Education reimbursement opportunities.

• In-office perks and benefits.

• Full reimbursement for travel expenses.

• Hybrid working model available.