Senior Technical Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete onboarding and implementation process for new enterprise clients.

• Manage onboarding and implementation projects starting from the signed contract to the go-live phase and handoff to Customer Success Managers (CSMs).

• Coordinate the deployment of the Laurel tenant and Boomi Atom alongside implementation engineers.

• Assist customers in setting up technical integrations for Microsoft Office, Email, Phone, Video Conferencing, and Single Sign-On (SSO).

• Conduct kickoff meetings and facilitate ongoing office hours for end users and finance teams.

• Address issues in real time and escalate them to engineering or leadership when necessary.

• Collaborate with CSMs on strategies for adoption and increasing active user engagement.

• Oversee project plans, timelines, and milestone tracking for multiple concurrent accounts using Asana and Microsoft Planner.

• Convert integration architecture, XPATH-based mapping, and API functionalities into understandable terms for stakeholders.

• Utilize agentic AI tools and technology-driven workflows to enhance implementation efficiency.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related discipline.

• Over 5 years of project management experience in delivering intricate technical implementations within a B2B SaaS context.

• Capability to manage multiple simultaneous customer engagements without compromising quality or responsiveness.

• Proficiency in project management tools like Asana, Microsoft Planner, or similar platforms.

• Technical knowledge to collaborate directly with engineers.

• Familiarity with enterprise technology stacks, including Microsoft 365, SSO protocols (SAML/OAuth), email, calendar, phone, and video conferencing systems.

• A working knowledge of or strong interest in agentic AI tools and process automation.

• Exceptional communication skills across executive briefings, customer calls, written updates, and engineering stand-ups.

• Experience with Boomi, XPATH, or other enterprise integration platforms is a significant advantage.

• PMP, CAPM, or similar certification is a bonus.

• Must possess legal authorization to work in the United States.

• Laurel is unable to provide visa sponsorship or relocation assistance.

🏝️ Benefits

• Equity and 401K

• Bi-annual, in-person company off-sites in distinctive locations

• Attractive employee benefits

• Opportunities for professional development and meaningful contributions

• An inclusive and collaborative team environment