Senior Technical Program Manager, Business Systems

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the TPM strategy for Outreach's Finance systems portfolio encompassing ERP, procurement, expense management, and financial operations tools.

• Oversee comprehensive program management for large-scale Finance system projects, which includes tracking milestones, mitigating risks, managing dependencies, and communicating with stakeholders.

• Create and implement project plans that involve multiple teams and systems while addressing delivery hurdles.

• Adjust project scope and realign delivery expectations as business requirements evolve.

• Organize User Acceptance Testing (UAT) with business stakeholders and confirm Finance workflow readiness prior to production launch.

• Establish communication rhythms at the program level for executive sponsors and cross-functional leaders.

• Tackle complex delivery challenges that involve Finance, IT, and external suppliers.

• Set up QA checkpoints, integration planning methodologies, and change management protocols.

• Provide guidance on tooling choices, integration strategies, and platform alternatives.

• Promote TPM best practices and contribute to frameworks for cross-team execution and a culture of delivery.

• Collaborate with Finance, Engineering, and Operations leadership to drive project delivery and influence system strategy.

⛳️ Requirements

• A minimum of 5 years of experience in technical program management.

• At least 2 years of experience working with enterprise finance systems or ERP platforms.

• Proven experience leading ERP migrations or large-scale system transitions, such as NetSuite or SAP.

• Capability to manage evolving requirements in environments with multiple stakeholders.

• Experience in uniting Finance, Engineering, and Operations teams around common delivery objectives.

• Strong knowledge of enterprise system architecture, data flows, and integrations.

• Skill in converting business requirements into technical specifications while proactively identifying risks.

• Experience in coordinating UAT with business stakeholders.

• Familiarity with Finance-adjacent platforms like Concur, Workday, or ZipHQ is a strong advantage.

• Proficiency in defect/issue tracking tools such as Jira.

• Ability to manage several workstreams concurrently.

• Exceptional written and verbal communication skills for both technical and non-technical audiences, including executives.

• A self-starter who identifies quality and delivery risks proactively.

• Experience in a SaaS or high-growth technology environment is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

• Flexible time off policy.

• 401k plan to assist you in saving for your future.

• Diversity and inclusion initiatives promoting employee resource groups.

• A parental leave program that includes extended time off, a paid night nurse option, and a gradual return to work.

• Benefits for infertility and assisted reproductive services.

• Employee referral bonuses.

• Unlimited snacks and beverages available in the kitchen.