Senior Technical Program Manager

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Oversee the complete delivery process of SRE initiatives, encompassing incident management, release management, observability, automation, and capacity planning to ensure system reliability and performance.

• Collaborate with teams of software engineers, SREs, DevOps personnel, and stakeholders to prioritize tasks, address obstacles, and monitor technical deliverables, timelines, and dependencies.

• Create status updates, dashboards, and reports that showcase program status, milestones, challenges, and results for stakeholders and leadership.

• Work alongside Incident Commanders to facilitate post-incident reviews, assist in root cause analysis, and monitor preventive actions to reduce downtime and enhance system resilience.

• Convey program status, risks, and outcomes to stakeholders, translating technical information into business implications.

⛳️ Requirements

• 8+ years of professional experience in the High-Tech Industry, including 5+ years in technical program management or site reliability engineering (SRE) supporting SRE platforms and infrastructure for SaaS products and services.

• Proven experience managing technically intricate programs with over 25 team members, demonstrating the ability to meet deadlines.

• Proficient in presenting program plans and updates to leadership and stakeholders.

• Knowledgeable in SRE principles, including observability, incident response, and infrastructure automation.

• Familiarity with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes).

• Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana).

• Skilled in building dashboards and employing a data-driven approach to projects.

• Proficient with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum methodologies.

• Capable of managing competing priorities effectively.

• Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent experience.

🏝️ Benefits

• Paid Time Off: accrued time off along with paid company holidays based on region.

• Paid Parental Leave: up to six months of leave with your child following birth, adoption, or foster care placement.

• Comprehensive Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans available from the first day of employment.

• Retirement Plans: selection of retirement and pension programs with potential employer contributions.

• Learning and Development: access to coaching, online courses, and education reimbursements.

• Compassionate Care Leave: paid time off in the event of the loss of a loved one or other significant life events.